THE FUTURE OF HOSPITALITY IS HUMAN
AND INCREASINGLY POWERED BY AI
AI in Hospitality
A small-room conversation for hotel leaders
Most conversations about AI in hospitality still happen in presentations.
Slides. Predictions. Frameworks.
But the questions leaders are facing right now are far more practical.
Where does AI actually reduce pressure in hotel operations?
Where does it help teams make better decisions?
Where does it improve profitability without adding complexity?
And where does it create risk if used without clarity?
On 18 March in Vienna, we are bringing together a small group of hospitality leaders to explore exactly these questions.
Not through presentations.
Through conversation.
What this evening is about
This is not a conference.
It is a curated room of professionals who carry responsibility for teams, operations and P&L in hospitality.
Leaders who want to understand how AI is actually entering the industry today.
Without hype.
Without complexity.
Without losing the human side of hospitality.
You will spend the evening in direct conversation with peers and with six professionals who are already applying AI inside hospitality environments.
Real cases.
Real operational experience.
Real dialogue.
The conversation
Throughout the evening we will explore practical questions hospitality leaders are currently navigating.
How AI can support better operational decisions
Where it can reduce pressure on teams
How F&B operations are using data to improve margins and reduce waste
How hotels are gaining clearer insights into guests and competitors
Where AI creates value and where it creates risk
No theory.
Just grounded insight from people working with these realities every day.
Speed Mentorship with the experts
Your ticket includes speed mentorship sessions with all six experts.
This means short, focused conversations where you can ask direct questions, exchange perspectives and explore topics that matter to you.
Not generic advice.
Practical input from professionals working with AI inside hospitality today.
The experts joining the room
Patrick Krüger
General Manager, Radisson RED Vienna
AI in leadership and real hotel operations.
Zishuo Wang
Co-Founder & CEO, Where to Know
Guest intelligence, benchmarking and market insights.
Florentina Zach
TÜV Certified AI Consultant
Governance, ethics and responsible AI adoption.
Isabel Laczkovich
Founder, ILO Hotel Management & Consulting
Leadership and service performance supported by AI.
Michael Fortner
Co-Founder, optimizes
Former Hyatt, Andaz, SO/Vienna
F&B profitability, cost control and waste reduction using AI.
Alexander Donath
Co-Founder, optimizes
Turning data into clear operational decisions.
What your ticket includes
Full access to the event and all expert conversations
Participation in the real-case discussions
Speed mentorship sessions with all six experts
One complimentary drink (soft drink, juice, wine or spritzer)
Live acoustic music during the networking hour
Two networking environments: Quiet Lounge and Live Music Lounge
A curated raffle with experiences offered by the speakers
Small personal touches prepared for all attendees.
Optional community dinner
At 21:00 we will move into an optional community dinner.
Dinner is not included in the ticket price.
Who this evening is designed for
This evening is for professionals carrying responsibility inside hospitality organizations.
General Managers and Hotel Directors
Operations and Rooms Division leaders
F&B Directors with P&L responsibility
HR and People & Culture leaders involved in performance and efficiency
If you value meaningful conversation, practical insight and high-quality connections, this evening is designed for you.
Event details
18 March
Zoku Vienna
18:00 Doors open
18:30 Conversation begins
Places are intentionally limited to keep the atmosphere personal and the discussions relevant.
A final thought
AI will not replace hospitality.
But leaders who understand how to work with it will make better decisions.
And in hospitality, better decisions are often the difference between pressure and clarity.
