Technical Support Engineer f/m/d

AVL List GmbH offers a job in Austria (AT) as

Technical Support Engineer f/m/d

In this exciting position, you will be responsible for providing technical second-level support in the area of test bed automation for premium customers. As a valuable member of our CARE Solution Team, you will independently analyze and solve complex technical challenges and act as a central point of contact. If you are attracted by the prospect of working in a dynamic and international environment, collaborating closely with leading automotive manufacturers and suppliers, and using state-of-the-art technologies, then we look forward to receiving your application!

YOUR RESPONSIBILITIES:

• Technical second-level support in the area of test bed automation for premium customers
• Independent problem analysis of technically complex systems with a high degree of automation using simulators, via remote connection to the customer system and, in exceptional cases, on site
• Active interface with first-level support and colleagues in development and engineering
• Analysis, reproduction, solution and documentation of customer requests in the ticket system
• Timely and appropriate problem solving
• Escalation management in the event of a conflict
• Collaboration in optimizing internal processes and tools used
• Maintenance and expansion of the knowledge base to continuously improve support quality

YOUR PROFILE:

• Completed training (Secondary technical College, University or University of Applied Sciences) with a focus on electrical engineering, automotive engineering, mechatronics or similar
• At least 10 years of professional experience in the areas of technical support, test bench commissioning, application development, test bench operation, software engineering, software testing or similar required
• Technical knowledge of one or more AVL products, in particular AVL software products such as PUMA, LYNX and EMCON required
• Experience in the test bench area and especially in the field of electrification is an advantage
• Ability to work independently and take responsibility
• Customer orientation and ability to work in a team for the interface activity
• Very good problem-solving skills and experience in troubleshooting
• Ability to communicate clearly and effectively
• Very good knowledge of German and English

WE OFFER:

• Contributing to a safer and more sustainable future of mobility
• A long-term and future-oriented workplace
• Food trucks, snack bar and canteen with freshly cooked daily menus
• 80% subsidy for public transportation costs or access to a personal parking space
• Training and development programs for your individual career growth
• Company sports club with more than 30 sections and regular sports events/trips

Annual Remuneration: Due to the Austrian Equal Treatment Act we are obligated to state the annual gross remuneration (full-time) for this position as a basis for negotiation: €55,000.00. The Employee will be classified according to the Collective Agreement for Employees of Industry (Collective Bargaining Agreement of the Automotive Industry). We will, in any case, offer market-conforming payment taking qualifications and professional experience into account.

Interested?
If so, please use our online application tool to send your application to AVL!

At AVL, we foster and celebrate diversity: We recognize that diverse ways of thinking are required to achieve our vision of a greener, safer, and better world of mobility. Different backgrounds, attitudes, interests, and experiences make us successful. As Equal Opportunity Employer we consider all qualified applicants without regard to ethnicity, religion, gender, sexual orientation or disability status.

About AVL

AVL is one of the world's leading mobility technology companies for development, simulation and testing in the automotive industry, and beyond. We provide concepts, solutions and methodologies in fields like vehicle development and integration, e-mobility, automated and connected mobility (ADAS/AD), and software for a greener, safer, better world of mobility.

Find out more: www.avl.com

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