Technical Support Engineer - Applications (f/m/d)

Kapsch is one of Austria's most successful global technology companies. With its comprehensive ITS (Intelligent Transportation Systems) portfolio, Kapsch is actively addressing the challenges of the present and the future with intelligent mobility solutions in a wide range of application areas. As a family-owned company founded in 1892 and headquartered in Vienna, Kapsch can look back on 130 years of experience with the future.

Your responsibilities:

• Provides 2nd level Application/System end-to-end support experience for the customer for proprietary applications, as well as COTS components
• Troubleshoots and identifies resolution for complex issues within defined SLAs using available workarounds or permanent fixes
• Initiates and drives problem management activities
• Deployment of software releases to production and pre-production environments
• Creates and maintains system and service documentation, including knowledge sharing
• Generates application performance reports using availability and performance management toolset
• Fosters interaction and collaboration with customers, internal teams (i.e. L1, L3), development and 3rd parties
• Contributes to project specific task with/without technical lead function
• Continuous system improvement, both quality and efficiency wise in the areas of application monitoring, overall system architecture, backup and roll-back plans, performance tuning and testing

Your profile:

• Higher education with IT background (University degree is an asset)
• Minimum of 3 years of experience in the area of application management in complex environments (ideally in the area of intelligent mobility solutions)
• Experienced with state-of the art system environments of common vendors, including infrastructure services, virtualization, PaaS / SaaS and the related monitoring and orchestration platforms
• Experienced with the transition of legacy environments into PaaS / SaaS oriented architectures
• ITIL v3/v4 or similar IT certification is required
• Creative Team player with good communication skills, analytical thinking and outcome focused personality
• Business fluent in English and German (both written and oral)

Our Offer:

• We have a unique corporate culture, driven by family tradition since 1892. We strive to create a work environment conducive to personal growth, satisfaction and achievement
• A hands-on onboarding with an experienced team to get familiar with the business and domain-related processes
• Space for creating innovative solutions and ideas within a professional team practicing Agile methodologies
• Grow together with our company and pursue internal career paths and goals (career mobility initiatives)
• Social benefits of a modern company, e.g. Home office, mobile devices, flexible working hours, operating restaurants, meal discount, bridge day regulation etc.
• Possibility to participate in regular trainings (technical and personal development)
• A market compliant gross salary of 45 000 p.a. based on a full-time employment, which can be adapted according to your qualifications and your job experience
• Location: Vienna
• Start date: as soon as possible, full time position
• The Benefits of working for the Kapsch Group

Kapsch is proud to be an equal opportunity employer. We attach great importance to a balance in the diversity of our employees. Therefore we welcome all applications without regard to gender, age, religious beliefs/ideology, sexual orientation, ethnicity or national origin.

Your contact person for this position is: Sylwia Kolp. T: +43 50 811 1902