Program Manager (m/f/d)

Over the past 20 years, NETCONOMY has grown from a startup to a 500-people team working across 10 European locations. We believe in the power of agile and cross-functional collaboration, bringing together people from various backgrounds to create outstanding digital solutions.

YOUR JOB

As a Program Manager (m/f/d) you will oversee the end-to-end delivery of strategic, large-scale, cross-functional programs and support other key initiatives related to customer engagement. You'll collaborate with various internal and external stakeholders to ensure successful program execution, adhering to our program management standards and processes.

Your job's key responsibilities are:

• Managing internal and external stakeholders by providing regular reports, maintaining stakeholder maps, and ensuring effective communication throughout the program lifecycle
• Acting as the primary tactical driver of customer engagement, leading the program to meet client expectations and strategic goals
• Overseeing customer satisfaction by consistently gathering feedback and contributing to improvements, while proactively addressing any concerns
• Planning and managing the program roadmap and milestones in close collaboration with the client and the internal teams, ensuring alignment on priorities and timelines
• Leading the escalation management, resolving issues and ensuring smooth project delivery by understanding the status of each project phase as well as each stream within the program
• Monitoring and managing key KPIs, ensuring the program meets its objectives while overseeing forecasting and billing accuracy across the entire project
• Identifying opportunities for cross-selling and upselling, working closely with clients to advise on new features, epics, or products, and contributing to the creation of offers

YOUR SKILLS

Essential Skills

• 5+ years of work experience as Product Owner, Product Manager or Project Manager
• Excellent communication skills in English (C1 levels) and German (C2 levels)
• Knowledge of agile methods such as Scrum and Kanban
• Experience with business aspects related to project management
• Open, communicative, and balanced personality
• Strong intercultural skills and willingness to travel (approx. 15% of working hours)

Beneficial Skills

• Work experience as Program Manager
• Completed studies in the field of software or business (TU, FH or similar)
• Experience with technical frameworks in the area of Customer Experience, Web and Mobile and a basic technical understanding in the dedicated area
• Economic responsibility in a project
• Practical experience with agile methods such as Scrum

OUR OFFER

While we're one company, each location has unique aspects and benefits. Here's a glimpse of what to expect:

• Flexible Working Models: Early bird or night owl? Thanks to our flexible working models you start your work day when and where it fits you best.
• Career Development & Onboarding: Start your journey in NETCONOMY with a structured onboarding and mentoring phase and continue with individual training opportunities. Our Learning & Development team will support you in finding the best solution for you!
• Company Summit: Exchange professional and personal experiences at our annual in-house conference! One of the highlights of our company Summit is the vibrant networking environment it cultivates.
• Social Events: Join your colleagues and build new connections at our social events like pizza & games evenings, hiking, and Christmas party, and celebrate milestones together. It's on us!
• Snacks and Wellbeing: Fuel your productivity and taste buds with our monthly meal allowance and discounts at partner restaurants.
• Mobility Support: Choose eco friendly transportation! As we take our responsibility for the environment seriously, we support your climate-friendly transportation costs.

The actual salary depends on your qualifications and experience. What is also important to us is to pay our employees an internally comparable salary. For legal reasons, we need to disclose the minimum annual salary for full time employment as stated in the current collective IT agreement, which is € 60, 844 gross/year for this position.