Marketing and Communications Associate(G6)

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: Please note that the closing date for submission of applications is indicated in local time as per the time zone of the applicant's location.

This is a re-opening of the vacancy. If you have submitted your application there is no need to re-apply, your application is still under consideration.

Organizational Setting

The Department of Management's Division of General Services (MTGS) provides support functions to the IAEA through its four Sections, namely the Archives and Records Management Section (ARMS), the Commissary Management Section (CMS), the Facilities Management and General Support Section (FMGSS) and the Seibersdorf Laboratories Services Section (SLSS).

Among the four Sections, the Commissary Management Section (CMS) is responsible for the management of the Agency's tax and duty-free store at the Vienna International Centre. The Commissary is a self-sustaining and non-profit making operation, enabling the purchase of selected consumer goods by the diplomats of Permanent Missions of Member States accredited to the UN organizations, staff members of the UN organizations based at the VIC as well as of other authorized organizations.

Main Purpose

Reporting to the Retail Operations Manager, the Marketing and Communications Associate plays a key role in enhancing Commissary marketing activities towards existing and potential customers.

Functions / Key Results Expected

• Provide marketing insights and analytics, by identifying trends and changes in customer segmentation and behaviour, carrying out market and customer research in the form of regular surveys, questionnaires and interviews, interpreting results, and recommending follow-up action.

• Prepare and analyse data and statistics, supporting management information sharing and decision making.

• Foster and increase customer base, by performing Commissary communication and PR activities towards organizations within and outside the Vienna International Centre. Establish good relationships with Permanent Mission diplomats and staff, high-ranking officers of the Vienna-based organizations, and with the key functions necessary to engage potential customers representations

• Coordinate and monitor the customer product assortment suggestions process, share updates and analytical reports with the Selection Sub-Committee

• Maintain and update information packages for newly recruited staff of all the organizations entitled to access the Commissary.

• Coordinate promotional activities across departments, including creating and supporting the implementation of an annual promotional plan.

• Monitor price benchmarks against competing retailers.

• Design and print advertising materials (monthly special offers, gifts with purchase, flyers, monthly Commissary Newsletter etc.);
Manage the Commissary website, providing detailed and engaging information to customers.

• Actively search for external companies who can be potential investors for the Commissary advertisements spaces.

Competencies and Expertise

Core Competencies (Competency Framework)
Name Definition Communication Communicates orally and in writing in a clear, concise and impartial manner. Takes time to listen to and understand the perspectives of others and proposes solutions. Achieving Results Takes initiative in defining realistic outputs and clarifying roles, responsibilities and expected results in the context of the Department/Division's programme. Evaluates his/her results realistically, drawing conclusions from lessons learned. Teamwork Actively contributes to achieving team results. Supports team decisions. Planning and Organizing Plans and organizes his/her own work in support of achieving the team or Section's priorities. Takes into account potential changes and proposes contingency plans.
Functional Competencies
Name Definition Client orientation Helps clients to analyse their needs. Seeks to understand service needs from the client's perspective and ensure that the client's standards are met. Knowledge sharing and learning Actively seeks learning opportunities and actively shares knowledge and information with others; shares specialized knowledge, skills and learning from experience across different situations and contexts effectively. Resilience Maintains a high level of performance when facing pressure and uncertainty. Able to remain calm and self-controlled, and to respond logically and decisively in difficult situations.
Required Expertise
Function Name Expertise Description Administrative Support Data and Information Analysis and Reporting Ability to analyze and prepare data for presentation and communication Administrative Support Discretion and Respect for Confidentiality Ability to deal with staff and representatives from the diplomatic community with tact, diplomacy, discretion and respect for confidentiality. Administrative Support MS Office (Word, Excel, Outlook, PowerPoint) Excellent knowledge of the MS Office package, which is used by the IAEA.

Qualifications, Experience and Language skills

• Completed secondary education.
• Additional specialized training at all levels in marketing is an asset.
• At least six years of relevant experience including extensive experience in one or more of these fields: business management, product marketing, market research, communication, customer relations, promotional activities.
• Excellent interpersonal and communication skills and intercultural expertise are essential.
• Excellent oral and written command of English. Knowledge of other official IAEA languages (Arabic, Chinese, French, Russian and Spanish) is an asset.

Remuneration

The IAEA offers an attractive remuneration package including a tax-free annual net base salary starting at EUR 64965 (subject to mandatory deductions for pension contributions and health insurance), 6 weeks' annual vacation, pension plan and health insurance. More information on the conditions of employment can be found at: https://www.iaea.org/about/employment/general-service-staff

General Information

• The IAEA's paramount consideration in the recruitment of staff member is to secure employees of the highest standards of efficiency, technical competence and integrity.
• Staff Members shall be selected without any unfair treatment or arbitrary distinction based on a person's race, sex, gender, sexual orientation, gender identity, gender expression, religion, nationality, ethnic origin, disability, age, language, social origin or other similar shared characteristic or trait.
• The IAEA is committed to gender equality and to promoting a diverse workforce.
• Recruitment will be on a LOCAL BASIS only.
• Applicants should be aware that IAEA staff members are international civil servants and may not accept instructions from any other authority. The IAEA is committed to applying the highest ethical standards in carrying out its mandate. As part of the United Nations common system, the IAEA subscribes to the following core ethical standards (or values): Integrity , Professionalism and Respect for diversity .
• The IAEA has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and the IAEA, including sexual harassment, abuse of authority and discrimination.

Evaluation process

• The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the selection criteria stated in the vacancy announcement. Applicants must provide complete and accurate information. Evaluation of qualified candidates may include an assessment exercise, which may be followed by a competency-based interview.
• Candidates under serious consideration for selection may be subject to reference and background checks as part of the recruitment process.

Appointment information

• Appointment is subject to a satisfactory medical report.
• Staff members may be assigned to any location.
• The IAEA retains the discretion not to make any appointment to this vacancy, to make an appointment at a lower grade or with a different contract type, or to make an appointment with a modified job description or for shorter duration than indicated above.