IT Support Analyst (m/f/x)

Company Description

Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences.

Job Description

We are searching for a IT Support Analyst to join our Corporate IT Technical Support function based in Linz. In this role, together with the IT Support team, you are the first point of contact for our employees (mostly Software Engineers) to enable their digital work life.

• You are the first contact person for our employees (mostly software engineers) to enable their digital work life at our location in Vienna
• Take over the initial triage of tickets, resolution, qualification and escalation of Incidents and Service Requests
• Be responsible for resolving client technology issues as well as executing local/regional projects as part of global programs such as the deployment of new client hardware and software technologies
• Install and provide top-notch equipment (high-performance notebooks, Macbooks,...) for our modern workplaces
• Understand and evaluate the needs of our employees and support IT training activities
• Support local events and be responsible for digital collaboration tools and meeting room equipment, such as Microsoft Surface Hub
• Coordinate external IT service providers
• Identify potential for improvement and collaborate with distributed IT teams
• Depending on your interests be part or lead several IT projects for continuous improvements

Qualifications

• Completed IT education and ideally first practical experience
• Knowledge of the Microsoft environment (OS, M365, Active Directory, etc.)
• Ability to troubleshoot and accurately diagnose IT-related issues
• Fluent in English and German
• Basic expertise in the infrastructure environment (network, etc.)
• ITIL Foundation Certification is a plus

Compensation and rewards

• We offer attractive compensation packages and stock purchase options with numerous benefits and advantages.
• Due to legal reasons, we are obliged to disclose the minimum salary for this position, which is €52,000 gross per year based on full-time employment. We offer a higher salary in line with qualifications and experience.

Additional Information

• A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly.
• Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
• A team that thinks outside the box welcomes unconventional ideas, and pushes boundaries.
• An environment that fosters innovation, enables creative collaboration, and allows you to grow.
• A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
• A truly international mindset with Dynatracers from different countries & cultures all over the world, and English as the corporate language that connects us all
• A culture that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.