General Customer Support Agent (all genders | Part-Time (30 hours per week) or Full-Time)

About Us

We are a young and motivated team of 70+ people, working to revolutionize the world of airsoft sports from the middle of Vienna. Novritsch is developing outstanding products, working with manufacturers and suppliers worldwide, selling to over 80 countries, and operating internationally.

Our mission is to create airsoft products that people love. Products that don't need any tinkering to make them work. Products that offer our customers nothing but a great experience. We are passionate about Airsoft and share the same love towards the sport and the equipment needed. To fulfill our mission, we need like-minded people.

Description

We're committed to delivering outstanding customer service and are seeking a dedicated individual to join our team. If you have a passion for helping customers and want to contribute to a dynamic and growing company, we want to hear from you. Your role will include:

• Managing orders and providing customer support in English and German.
• Responding to customer inquiries via email and chat
• Continuously enhancing the customer experience.

Experience our support ethos here: Novritsch Support

Requirements

• English (our company language is English) and German | both at least C1
• Previous experience in customer support or a service-oriented role is a plus but not required
• Interest in airsoft or a willingness to learn about it.
• Strong problem-solving skills and a structured approach to work.

Company offers

• Young, goal-oriented team and an international environment
• Discount on company portfolio (50%, max EUR 1000,00 per year)
• Fast-growing and stable organization
• Company lunch program/Meal subsidies
• Flexible working hours & partly homoffice
• "Corporate Benefits" - monthly changing offers from various companies
• Lots of opportunities to improve systems and shine

You can expect a gross monthly salary of at least EUR 2.200,00 (full-time basis). The extent of any overpayment is contingent upon one's professional expertise and qualifications.