Digital Customer Service Specialist*

The opportunities are endless when you are fearless

As a Digital Customer Service Specialist, you will be the first point of contact for our customers through various digital channels. Your primary responsibility will be to provide exceptional customer support, ensuring all inquiries and issues are resolved promptly and efficiently. You will utilize your technical proficiency, adaptability, and multitasking skills to navigate multiple digital platforms and deliver a seamless customer experience.

THE TASKS AWAITING YOU

• respond to customer inquiries and complaints via email in a timely and professional manner
• foster positive relationships with customers by providing clear, concise, and empathetic written communication
• maintain a comprehensive understanding of our products, services, and digital tools to provide accurate information and assistance
• collaborate with other departments to resolve complex customer issues and escalate when necessary
• collect relevant insights to improve the customer experience through our different digital platforms

HOW YOU CAN INSPIRE US

• proven experience in a customer service role, preferably in a digital environment
• excellent multitasking abilities to manage various digital interactions simultaneously
• a keen interest in motorcycles and bicycles is a significant plus
• ability to work independently and as part of a team
• exceptional written communication skills with the ability to convey information clearly and concisely
• high customer service orientation and dedication, even in difficult interactions
• pevious experience with Zendesk or ServiceNow is a plus
• strong technical proficiency and the ability to quickly learn new software and digital tools
• fluent in German and English

WHAT YOU CAN LOOK FORWARD TO

• the possibility to work partly from home office
• the opportunity to help shape the future of Europe's most successful motorcycle manufacturer
• attractive social benefits, flexible working hours, and interesting training and development opportunities, as well as a unique corporate culture characterized by collegiality and team spirit
• flexitime model without core times
• an attractive contract model in which overtime is remunerated transparently
• an attractive and performance-related salary, depending on qualifications and professional experience from € 47.600,00 gross per year (overpayment possible)

Benefits

Flexible working hours
Depending on your area of responsibility, location and department, we offer you various working time models to suit your private and professional situation.

KTM _ACADEMY
Our KTM Academy offers versatile and high-quality training courses, combining on-site seminars, workshops, online training and much more.

KTM MasterCard Gold
You will receive a free Mastercard Gold in KTM Style. Travel insurance coverage for the whole family included.

Employee events
Work hard, play hard. At the end of the year or summer party, our successes are duly celebrated together.

Employee gifts
With tickets to the MotoGP, gifts at the summer party, at the turn of the year and for your company anniversaries, we show you our appreciation.

Meals
Healthy refueling! Free fruit every day, a well-balanced canteen menu and snack stations for in-between meals willhelp you get the energy you need.

Pension
scheme
Each year, the company voluntarily pays additional life insurance for its employees.