Customer Care Internship (f/m/x)

Our hearts are burning for sport in all its facets and for the many opportunities that the digital world brings with it. We at Eversports are an international, dynamic team that works hard, has fun and shares a great mission: "Make Sports Happen".

For more insight into our history, incredible team and products, check out our 'about us' page on our website!

OVERVIEW

As our new Customer Care Intern in Vienna you will use your strong communication skills and passion for people as well as sports to support our users in answering questions or issues that may occur during the booking or payment process. Besides that you'll also get the chance of supporting the rest of the Customer Care Team in various projects like onboarding calls for new B2B partners.

Full- or Part-time Internship (30h - 35h / week)

Planned start: February 2025

Length: 6-12 months

Location: Vienna, Austria

YOUR TASKS

• Drive B2C communication, efficiently managing ticket processes to enhance customer satisfaction
• Proactively monitor and report data security matters to the designated team, ensuring compliance and best practices
• Collaborate with the B2B team on diverse projects, including crafting and refining help center articles, proofreading content, and supporting various key initiatives
• Assist in special projects that align with our mission, contributing to the overall growth and success of the company

YOUR PROFILE

• Student enrolment status at a University or FH
• Excellent German skills, both spoken and written
• Solid English skills for communicating with your international colleagues
• Great communication skills and a genuine motivation to be part of the Eversports team

What makes you stand out:

• Experience in B2C communication or customer-facing roles
• Familiarity with Google Workspace, Hubspot, or other software tools
• A passion for sports and its industry

WHAT'S IN IT FOR YOU?

At Eversports, we believe in transparency, so here is the fine print: for the current internship we will offer a monthly gross salary of EUR 1,125,-- (based on a full-time basis of 35h)

• Embrace the freedom of flexible hours take work for you and your team
• Experience the best of both worlds with our hybrid work setup - work from your cozy home office or from a desk next to your peers onsite
• Work in the office located in the heart of the most livable city, that waits for you to bring out the best of it
• Enjoy a full-time, 35-hour work week with every second week one day off
• Stay active and healthy with a monthly sports budget to book your favorite activities at Eversports - it's time to have fun while staying fit!
• Explore your areas of interest during our quarterly "Day to explore"
• Embrace innovation with state-of-the-art equipment, whether you're an Apple enthusiast, a Windows wizard, or a Linux lover
• Enjoy our monthly company lunch completely organized and paid by the company
• Join our after-work (sport) activities and exciting cross-national team events
• Last but not least, be a part of the passionate, international, innovative and, of course, sporty team - let's make work feel like play!

At Eversports we acknowledge and value the strength in diversity which is why we have over 100 employees from over 20 different countries. Alongside our strong value for diversity is our emphasis on respect towards others. Every employee has a voice and the opportunity to contribute towards developing our company. We look forward to receiving your application regardless of your gender, ethnicity, age, disability and sexual orientation.

We look forward to hearing from you!